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Privacy Policy for your account

Our Privacy Policy explains how account data, device signals, cookies and wallet records are collected when you open an account, browse Salon Prive, or check your wallet.

Account data useCookie choicesWallet record handlingPrivacy request routes
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bp99a Privacy Policy for your account
CONTACT ROUTES

Contact us about privacy requests

Privacy requests should be clear, so we keep contact paths simple. Tell us the account name, the email or phone number linked to it, and the privacy action you want us to check. We may ask for identity checks before changing, exporting or deleting data, because wallet records and account access must not be released to the wrong person.

Team online

Live chat privacy queue

Use live chat when you need a quick privacy status check. Our team can confirm whether your request has been received, explain the next identity step, and route complex data matters to the privacy desk.

Email request path

Email is the right path for access, correction, export or deletion requests. Include your account name, linked contact details and the action requested, then wait for our confirmation before sending extra documents.

Wallet record checks

For privacy questions tied to Touch 'n Go, GrabPay, Boost dan FPX records, share the transaction reference only through our secure contact path. We use it to match the wallet entry, not for public display.

ACCOUNT CARE

Privacy controls for Football Studio access

Our privacy process covers the full account journey, from first login to live table access and wallet settlement.

Data we collect

We may collect your name, contact details, login records, device signals, wallet references and messages sent to support. Game choices such as Joker Poker or Spartan Warrior may be logged for account history and dispute checks.

Why we use it

Your data is used to create and maintain the account, verify access, process wallet activity, respond to support cases, check risk signals and meet legal duties that apply where service access is permitted.

Cookie handling

Cookies and similar tools remember session status, language choice, device type and basic lobby preferences. You can adjust browser settings, but some account features may need essential cookies to keep login and wallet pages working.

Account security

We use access logs, device checks and confirmation steps to reduce unauthorised account changes. If we see unusual wallet or login activity, we may pause a request until your identity is checked.

Retention periods

We keep account and wallet records only for as long as needed for service, dispute handling, legal duties and security checks. When records are no longer needed, we delete them or make them non-identifying.

Changes and corrections

You can ask us to correct account details that are outdated or wrong. For safety, we verify the request first, especially when the change affects login details, wallet records or contact channels.

Privacy questions before opening your account

These answers explain how our Privacy Policy works when you create an account, manage cookies, use local payment channels, or ask us to change stored data. They are written for practical account decisions, not legal jargon. If your question needs account-specific checking, contact us through chat or email so we can verify you first.

We collect account details you provide, login records, device signals, wallet references, cookie data and support messages. We also keep records needed to settle disputes, confirm access and manage privacy requests tied to your account.

We use local payment references to match wallet activity with your account, check settlement status and resolve support cases. We do not publish those records, and we limit internal access to staff handling wallet or privacy tasks.

Yes. Send a request through email with your account name and linked contact details. We will verify your identity before preparing a copy, because account history, wallet records and contact data must stay protected.

Yes, you can ask us to correct outdated or inaccurate account details. We may request identity checks first, especially for phone numbers, email addresses, wallet-linked data or changes that affect account access.

Cookies help keep you signed in, remember language choices and support account security checks. You can manage browser settings, but disabling essential cookies may affect login, wallet pages or privacy request forms.

We keep data for the period needed to operate your account, handle disputes, meet legal duties and protect the wallet. After that, records are deleted or changed so they no longer identify you.

Use email for deletion, access, correction or export requests, and use live chat for status checks. We verify identity before actioning privacy requests so account data is not released or changed incorrectly.

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